Help Desk Technician Salary in Canada

In 2025, the median wage for Help Desk Technicians is $31.47

 

Help Desk Technicians in Canada: job prospects, employment requirements, licensing.

Help desk technicians in Canada, classified under NOC 22221 as user support technicians, provide first-line technical support to computer users facing difficulties with hardware, software applications, and communications systems by troubleshooting issues, installing programs, and guiding clients through resolutions. Approximately 119,200 people worked in this occupation in 2023, with 25 percent aged 50 and over and a median retirement age of 62. Job prospects are balanced nationally through 2033, with labour demand and supply expected to remain in line, leading to solid opportunities from employment growth in IT services, retirements, and expanding digital infrastructure across sectors. Median hourly wages stand at about 31.47 Canadian dollars nationally, with typical ranges from 20.50 to 49.00 dollars per hour depending on experience, location, certifications such as CompTIA A+ or ITIL, and employer type. Work conditions usually involve full-time office or remote roles in call centers, IT departments, or technical support firms, often including shift work, evenings, weekends, or on-call duties to provide continuous user assistance in fast-paced environments focused on problem-solving and customer service.

Licensing

This occupation is not regulated in Canada. This means that you are not required to be registered with one of the provincial or territorial regulatory authorities to be authorized to practise this occupation in Canada.

HELP DESK TECHNICIAN (NOC 22221)
2025	Wages/hr
Community/Area	Low	Median	High
Canada	20.50	31.47	49.00
Newfoundland & L.	22.60	32.05	45.79
Prince Edward Island	17.00	29.74	51.79
Nova Scotia	19.00	26.00	41.60
New Brunswick	18.50	27.69	40.87
Quebec	22.00	30.77	46.15
Ontario	20.00	33.00	51.28
Manitoba	16.25	26.15	44.08
Saskatchewan	19.96	32.00	43.34
Alberta	20.19	30.00	57.69
British Columbia	21.06	33.65	48.72
Yukon Territory	19.99	34.18	44.75
Northwest Territories	N/A	N/A	N/A
Nunavut	N/A	N/A	N/A
Source: Job Bank. 2026

In Canada, the median wage of Help Desk Technicians was $25.3/hr. in 2016.

Help Desk Technicians reported lower wages in Prince Edward Island.

USER SUPPORT TECHNICIANS (NOC 2282-B)
2016	Wages ($/hr)
Province/Territory	Low	Median	High
Canada	14.5	25.3	43.27
Saskatchewan	20.19	32.31	49.74
Alberta	20	28.21	48.08
Newfoundland & L.	15.59	25.24	46.15
Ontario	13	26	46.15
Manitoba	15	24.04	43.59
British Columbia	16	25.96	42.14
Québec	14.95	23	38.46
Nova Scotia	12.6	22	38.01
New Brunswick	14	19.78	33.17
Prince Edward Island	11.25	18.46	32.51
Northwest Territories	N/A	N/A	N/A
Nunavut	N/A	N/A	N/A
Yukon	N/A	N/A	N/A
Source: Job Bank. November 2016*

*Wages are reviewed and updated on the Job Bank Web site on an annual basis.