Call Center Representative Salary in Canada | By Province

In 2025, the median call centre representative salary in Canada is $22.00 per hour. Entry-level customer care positions start at roughly $16.00 per hour, while top-tier, experienced agents make up to $33.14 per hour. Pay scales vary heavily depending on your province and technical skill level.

Call Center Representatives in Canada: job prospects, employment requirements, licensing.

In Canada, Call centre representatives are classified under NOC 64409 as other customer and information services representatives, answer incoming calls, respond to customer enquiries, provide information on products and services, process orders, handle complaints, and resolve issues for businesses in telecommunications, insurance, utilities, retail, and other sectors. This is a large occupational group with tens of thousands employed nationally, many in full-time or part-time positions. Job prospects are generally balanced through 2033 with high turnover creating numerous openings, though competition can be strong and some regions report limited opportunities.

Median hourly wages stand at about 20.00 to 23.81 Canadian dollars nationally, with typical ranges from 17.50 to 43.27 dollars per hour depending on experience, location, sector, and performance incentives. Most positions require secondary school completion with short-term on-the-job training, and work conditions often involve full-time or part-time shifts in call centre environments that may include evenings, nights, and weekends, prolonged sitting and headset use, high call volumes, performance targets, and a strong focus on customer service and problem-solving.

Bilingual Demand: Bilingual agents, particularly those fluent in English and French, are in high demand, especially in Quebec and for companies targeting Franco-American markets. Multilingual skills (e.g., Spanish, Mandarin, Hindi) are also valued due to Canada’s diverse workforce.

Licensing

This occupation is not regulated in Canada. This means that you are not required to be registered with one of the provincial or territorial regulatory bodies to be authorized to practise this occupation in Canada.

Call Center Salary by Province

CALL CENTER AGENT – CUSTOMER SERVICE (NOC 64409)
2025	Wages/hr
Community/Area	Low	Median	High
Canada	16.00	22.00	33.14
Newfoundland and Labrador	16.35	23.08	34.00
Prince Edward Island	17.00	17.00	28.85
Nova Scotia	16.75	18.53	25.96
New Brunswick	15.90	21.44	31.50
Quebec	16.60	24.10	34.61
Ontario	17.60	21.50	33.17
Manitoba	16.00	19.00	29.67
Alberta	15.50	22.00	33.33
British Columbia	18.25	23.35	33.65
Yukon Territory	18.51	25.00	34.00
Northwest Territories	19.86	28.66	39.17
Nunavut	25.30	34.91	50.37
Source: Job Bank. 2026

In 2025, call centre agents reported higher wages in Nunavut.

CALL CENTER OPERATOR – SERVICES (NOC 14404)
2024	Wages ($/hour)
Province/Territory	Low	Median	High
Canada	19	27	40.38
Newfoundland and Labrador	19.5	26.02	39.42
Prince Edward Island	16.5	23.95	33.65
Nova Scotia	16.15	24.5	33.65
New Brunswick	16.5	23.95	33.65
Quebec	20	25	37
Ontario	20	27	42
Manitoba	16	22.6	35
Saskatchewan	16.5	27	49.86
Alberta	20	27	46
British Columbia	19.23	30.25	40
Yukon Territory	26.38	37.48	55.58
Northwest Territories	28.44	35.35	46.41
Nunavut	22.81	38.07	56.45
Source: Job Bank. 2025

In 2020, call centre agents reported higher wages in Saskatchewan

OTHER CUSTOMER AND INFORMATION SERVICES REPRESENTATIVES (NOC 6552)
2020	Wages ($/hour)
Province/Territory	Low	Median	High
Canada	13	18.27	29
Newfoundland	12.15	17.5	28.72
PEI	12.85	13.5	24.75
Nova Scotia	12.55	14.13	25
New Brunswick	12	15.33	24.62
Quebec	13.1	19.6	29.49
Ontario	14.25	17.81	28.85
Manitoba	11.9	15.91	28.85
Saskatchewan	13	23	32.05
Alberta	15	21	29.5
British Columbia	14.6	21.15	31.25
Yukon Territory	N/A	N/A	N/A
NWT	N/A	N/A	N/A
Nunavut	N/A	N/A	N/A
Source: Job Bank. Dec 2020

In 2019, call center representatives reported higher wages in Alberta.

OTHER CUSTOMER AND INFORMATION SERVICES REPRESENTATIVES (NOC 6552)
2019	Wages ($/hr)
Province/Territory	Low	Median	High
Canada	11.5	17	28
Newfoundland and Labrador	11.4	16.25	27.95
Prince Edward Island	12.25	13	23.14
Nova Scotia	11.55	14	21.83
New Brunswick	11.5	15	23
Quebec	12.5	17.8	27.69
Ontario	14	15.91	28.13
Saskatchewan	12	19	30
Alberta	15	20.67	33.85
British Columbia	13.85	19.85	30
Yukon Territory	N/A	N/A	N/A
Northwest Territories	N/A	N/A	N/A
Nunavut	N/A	N/A	N/A
Source: Job Bank. May 2019

In 2017, call center representatives reported higher wages in Alberta.

CUSTOMER AND INFORMATION SERVICES REPRESENTATIVES  (NOC 6552)
2017	Wages ($/hr)
Province/Territory	Low	Median	High
Canada	11.36	17.4	28
Alberta	13.6	21.63	35
British Columbia	12.65	20	30
Saskatchewan	11.3	20.51	30
Newfoundland and Labrador	11	16	28.69
Ontario	14	16.83	27.69
Québec	12	17.58	27.18
Prince Edward Island	11.55	12.92	27
Manitoba	11.15	15	25.71
Nova Scotia	11	14	23.8
New Brunswick	11.25	14.8	22
Northwest Territories	N/A	N/A	N/A
Nunavut	N/A	N/A	N/A
Yukon	N/A	N/A	N/A
Source: Job Bank. September 2017

In 2016, the median wage for call center representatives in Canada was $17.25/hr.

CUSTOMER AND INFORMATION SERVICES REPRESENTATIVES (NOC 6552-C)
2016	Wages ($/hr)
Province/Territory	Low	Median	High
Canada	11	17.25	27.47
Alberta	12.75	21	30.77
Yukon	13.5	24.03	30.7
Saskatchewan	11.65	20	30
Newfoundland & Labrador	11.4	16	29
British Columbia	12	19	27.83
Ontario	11.4	16.61	27.69
Québec	11.5	17.96	27
Manitoba	11	16.25	25.64
Prince Edward Island	11.25	12.5	25.64
Nova Scotia	11	14	24
New Brunswick	11	14.5	21.63
Northwest Territories	N/A	N/A	N/A
Nunavut	N/A	N/A	N/A
Source: Job Bank. November 2016*

*Wages are reviewed and updated on the Job Bank Web site on an annual basis.

VIDEO: CALL CENTER REPRESENTATIVE SALARY IN CANADA (2018)

VIDEO: CALL CENTER REPRESENTATIVE SALARY IN CANADA (2017)